“You guys simply have a better product for a lower price than your competitors. This puts Rev head and shoulders above the competition.”
Partnering with Rev has allowed Intellezy to expand into new global markets by adding subtitles and captions to their microlearning video library. And with Rev’s Enterprise partner manager, they’re equipped to sustain their exciting growth.
John loves working with Rev and looks forward to continuing the relationship:
“If I hated your product, I would tell you. But that’s not the case at all. I really like Rev. It’s working very well, and the relationship is great. You guys simply have a better product for a lower price than your competitors.”
Intellezy creates video-based microlearning that helps employees quickly get up to speed with Microsoft Office, Office 365 and Adobe Creative Cloud. To ensure all employees can access their videos, Intellezy adds English captions to all their content. Intellezy also uses foreign language subtitles to meet growing international demand for their services.
John Dukarski-French is responsible for obtaining captions and subtitles for all of Intellezy’s videos. With as many as 8,000 videos in the queue, he needed a vendor with the bandwidth to handle very large orders and the flexibility to offer customizations and personalized support.
A Huge Library of Videos to be Captioned and Subtitled
To comply with government regulations, Intellezy captions all videos in English. With the addition of foreign language subtitles, they can reach new international markets and deliver microlearning to organizations around the world.
“With global customers, it’s the next logical step to start getting our entire library subtitled in popular languages like Spanish, Chinese, Portuguese, German and French.”
But with such a massive library of videos, John knew he required a vendor capable of managing bulk orders at an affordable cost, without sacrificing quality.
Tight Deadlines with No Room for Error
With so many videos needing captions and subtitles, meeting deadlines was a concern. Intellezy had worked with automated caption providers in the past, but the results were often inaccurate and full of errors — errors that John’s team had to correct:
“I tried some captioning services that were done digitally, but the accuracy just wasn’t there. We wanted a great product that was done by a human. Otherwise, we had to go back and correct all the mistakes.”
John realized that working with automated caption vendors was causing unacceptable delays. And with deadlines looming, they had no time to waste.
“We were under the gun. We needed to get our initial, biggest courses captioned as soon as possible.”
Relying on automated captioning was an inefficient and frustrating process. Intellezy needed the accuracy that’s only possible with skilled human transcription.
A Need for Customization and Personalized Service
Along with accuracy and the ability to manage large orders, John was searching for a vendor with a personalized, collaborative approach. They needed someone who would respond quickly to their questions. The team also required customized output and workflows.
As John explains, he had contacted other providers to inquire about their services. But they were slow to respond.
“It took a week for a different vendor to respond to me. Then they finally came back and said, ‘Would you like to work with us?’ And my response was, ‘No, not if I don’t hear back from you for an entire week.’”
John wasn’t interested in a vendor with a “bare minimum” approach to customer service. Instead, he wanted priority support to help him meet deadlines and keep pace with the company’s rapid growth. After all, who can afford to wait days for a reply to an email or phone call?
Intellezy needed a partner they could rely on to respond quickly and work closely with them at every step.
Captions and Subtitles at Scale
When John decided to try Rev’s service, he knew that many vendors weren’t capable of handling such massive orders. His video uploads sometimes contain hundreds of files. But he quickly found that handling large orders wasn’t a problem for Rev. Their built-to-scale service, with 30,000+ on-call professionals accommodates orders of any size, even John’s.
And with Rev’s support for integrations, managing uploads and output is even faster and more flexible. John’s entire staff is excited about Rev’s new JW Player integration:
“The JW Player integration is going to save us thousands of dollars and tons of time. My staff is really excited about the possibilities.”
JW Player is a powerful video content interface that makes it easy to publish, manage and analyze all your video content. And it’s now available to all Rev customers.
99% Accurate Captions and Subtitles
John explains that his relationship with Rev began with small transcription jobs:
“We had already worked with Rev sporadically, for reference cards we provide to our clients. So we knew the product was good. We knew it was easy-to-use.”
But they wondered if Rev’s accuracy would continue to meet their high expectations, even for much larger orders. So how did Rev come through?
With flying colors. John was relieved that the quality was just as high as he’d received with smaller orders. Rev’s highly accurate work has saved his team many hours of labor. With no need for time-wasting corrections of captions and subtitles, they can maintain their production workflow:
“Rev had 99% accuracy, and that’s exactly what we wanted.”
A Dedicated Partner Manager
After John’s poor experience with other vendors, he wasn’t sure what to expect from Rev. But he’s been thrilled from day one with the “white glove service” and personal attention from his Rev Enterprise partner manager:
“I know I can get customization. I can get someone on the phone. I ask for a lot, but my partner manager at Rev has been great in that regard. He’s super responsive and always gets me answers fast.”
John says Rev’s personalized service and collaborative mindset has been a crucial factor in helping him manage the herculean task of subtitling and captioning their huge video library. He especially likes Rev’s collaborative approach:
“I like a collaborative relationship with my vendors. That personal touch is really important to us, and Rev has been great in that regard.”