“Once I signed up for Rev, I didn’t look at any other solutions. Rev satisfied all my requirements in terms of accuracy, turnaround time, and price.”
Sage is the global market leader for technology that provides small and medium businesses with the visibility, flexibility, and efficiency to manage finances, operations, and people. In 2017, Sage acquired Intacct, one of the industry’s top providers of cloud-based financial management software to businesses of all sizes. Now branded Sage Intacct, the product remains a leader in its space — consistently earning awards for innovation and high customer satisfaction.
Andrew Sevillia, Director of Customer Marketing for Sage Intacct, is a pipeline generation and sales acceleration strategist with more than 10 years of experience. In his current position, it’s his mission to build strong relationships with customers and drive customer marketing activities including capturing written and video customer stories, webinar participation, speaking opportunities, press releases, and the organization’s online customer reviews program.
When Sevillia started on the Sage Intacct marketing team three years ago, he set a goal to produce 15 customer stories per quarter — a goal he still holds himself to today. He and his team have built out a truly impressive library of customer stories that help the brand grow and expand its reach into new verticals. But that goal wouldn’t have been possible without efficient processes, and that’s where Rev comes in.
To meet his content production target, Sevillia interviews a lot of customers and gathers their stories. Before discovering Rev, he would record these interviews and then had to find the time to replay the audio and transcribe it himself.
Sevillia knew there had to be a better way to streamline the process, and that’s when a former coworker told him about Rev. “I spent some time on the Rev.com website and thought to myself that this is exactly what I need,” Sevillia said.
Sage Intacct is now the third organization Sevillia has introduced to Rev’s services. With Rev’s 99 percent accurate transcripts and fast turnaround times, he’s able to dramatically reduce the time it takes to produce customer stories. This affords him the opportunity to focus on developing strategic plans to better serve the business.