Revinar

Rev's Quarterly Product Webinar – Dec. 2021


The Rev team is back with another quarterly product update webinar! This time, our product marketing managers take a deep dive into Rev's latest enterprise innovations, Workspaces, and Dashboards.


Webinar Transcription

Brianna Byers:
All right. Hello everyone. And welcome to Rev's Quarterly Product Roadmap webinar. Thank you for joining. We will dig a bit deeper into some of Rev's newest enterprise innovations that will help you seamlessly integrate speech-to-text into your company's workflow. So today presenting, will be me, Brianna Byers, product marketing, Luke Beninga, product manager for Workspaces, and Erik Margetis, product manager for Dashboards. And, we're excited to have a special guest, Rev Pro enterprise client, Kate Deutmeyer from TN marketing. So, we're excited to spend this time with you today, with our Rev Pro customers, and those considering the move onto our enterprise platform. We are continuously working to evolve and meet the speech-to-text needs for the biggest organizations in the world. And, Rev is focused on developing solutions to help enterprise organizations do more, with your audio and video content. So, that means the ability to collaborate with ease, improve productivity, and make better business decisions with less effort.


Brianna Byers:
We also know that you deserve a partner that you can trust, to meet all of your compliance needs, our commitment to quality and customization, language expansion, make sure that your content reaches and resonates with the widest possible audience.


Brianna Byers:
So in terms of an agenda today, we're going to do a deep dive into those two new enterprise platform features that will help your organization become more actionable, Dashboards and Workspaces. So, Dashboards gives you a bird's eye view, into your most important Rev data. So again, you can make those better business decisions with less effort. We'll also walk through how Workspaces works directly with Dashboards to help your team improve team collaboration, and productivity, and report on your success, all within a single Rev account. And before we wrap up, we'll make sure you understand how you could opt-in to start using Dashboards, and Workspaces today, and answer all of your questions.


Brianna Byers:
So before we get started quick, no cheating. How much did you spend with Rev last month? Or, do you know what your average order turnaround time was? Or, how much time or money you've saved using Rev? These are all really important questions, that have not been so easy to answer until now. So today we are really excited to announce, that Rev's Dashboards are officially available for Rev Pro customers, to join our early access data. So, you can get access to all of the most important data that you need, right at your fingertips. And there are a few key reasons, that Dashboards are a game changer for organizations, who want visibility into their most important data, so you can share discoveries and take relevant actions. So, first, again, Dashboards is going to give you that visibility into your spend, usage, and user trends. So you can understand where your resources are being allocated, how you're spending, and how you're using Rev over time. And then it also gives you visibility into usage by users, on your actual team.


Brianna Byers:
Another thing our users love, is that you can improve workflow planning, with turnaround time insights. So you're able to understand, when you should be submitting files to meet your deadlines. With turnaround time segmented by file length, by service line, or priority selected at checkout. Our Dashboards are updated multiple times a day, so you always know, that the data you're getting is fresh. And then, last Dashboards is going to make it really easy for you to simplify your reporting, and share your progress internally, and across your entire organization. So you're able to drill down into Dashboards by workspace, or other specific filters, track your internal time saved, and cost saved, if you're responsible for delivering an ROI on your vendors. You're able to export this data to leverage in internal meetings, and you could even schedule reports to be delivered to you and your colleagues on an ongoing basis. So, now I'm going to kick it over to Dashboards product manager, Erik. Who is going to give you a deep dive, so you can get the most out of Dashboards, starting on day one.


Erik Margetis:
Hi everyone. My name is Erik Margetis, and I'm a product manager here at Rev. I'm super excited to demo our new usage Dashboards feature, which is available exclusively for our Rev Pro customers. Let's get started with how to navigate to the page. In order to navigate to the usage dashboard, as a Workspaces customer, all you have to do is, click your name here in the upper right hand corner, navigate down to usage dashboard, and click on that link. As an a non-Workspaces user, you'll still have that link in the same place, but you also have the ability to navigate here using an option on the left hand side menu. Once you land on the page, you'll notice that the usage dashboard is divided into two sections. First usage, second turnaround time performance. For the purposes of today's demo, we'll start with usage and then get to turnaround time performance.


Erik Margetis:
On the usage section of the dashboard, you'll notice, top here, you have a set of filters. These filters, filter the entire rest of the dashboard for any selection that you make. The set of filters contain the ability to filter on workspace, PO number, reference number, service line, as well as any date range provided.


Erik Margetis:
Let's go ahead and walk through an example now. So let's go ahead and for Workspaces, choose the captions workspace, and let's go ahead and set it to year to date. One thing you... I wanted to point out as well, is that when you select this captions workspace, you'll notice that you see these little link icons. This means that PO number and reference number are dynamically filtered, once you select a workspace. So, if you notice we had a longer list of PO numbers before, whereas now it's condensed to only four options, because we have the Workspaces, the workspace caption selected. So after you select your filters, again, and presses update button here in the upper right. And now your data is been dynamically updated. So if you remember before our total spend was much higher, and now it's only $351. And that goes for all the rest of the data on a dashboard as well. So let's go ahead and clear these filters for the rest of the demo. That way we have more diversity in our data, which will make more sense in a second when you see the other graphs. All right.


Erik Margetis:
Okay. So here we are back to the default filters, and let's go ahead and walk through the rest of the dashboard. So you notice here at the upper right hand corner, the first thing that you see is a timestamp, and what this timestamp represents is the date, that the data was last updated on the dashboard. The data on the dashboard is updated several times a day, so you'll see this timestamp change as the day wears on. Below this, you'll see a usage summary section. There's four primary metrics within this usage summary. First we have total spend, which is the total spend for any of the filters selected. Orders placed, which is the number of orders placed over this time period. The next two metrics will take a little bit more time to go through, as they're a more complicated. The first one we have here is saved on list price.


Erik Margetis:
What saved on list price represents, is the amount that you've saved as a pro account, compared to our list prices. So let's go through an example. Our human transcription service line, is a dollar 25 a minute. However, let's say you negotiated a contract with us to get your human transcription service line price to a dollar 20 a minute. That means you're saving 5 cents for every minute of audio or video that you submit to us on our transcription service line. What we then do is take that 5 cents, multiply it by the number of minutes you've submitted to transcription, and then you get your total savings for a transcription service line. And then we do the same thing across all the other service lines, and sum that total up. The same thing also applies for any add-ons, that you've negotiated custom pricing on.


Erik Margetis:
The next metric we're spending some time on, is the time save metric. And what this represents, is the amount of time that you've saved by using Rev as a service. So, in order to actually calculate this metric, we make an assumption around how long it takes a human to transcribe an audio or video minute, on each of our service lines. So running through another example, let's say, for every minute you submit on our human transcription service line, it would take you four and a half minutes to transcribe that. So what we then do, is take that four and a half minutes, and multiply the number by the number of audio minutes that you've submitted to us. And that's where your time savings come us for human transcription. We then do the same thing with using different assumptions across captions and subtitles. We then sum that up, and that's the number that you see here. If you get confused about any of this, you can always hover over any of these little i icons, and see these tool tips, which provide a definition of the Dashboards themselves.


Erik Margetis:
Definition of the Dashboards themselves.


Erik Margetis:
All right so, moving on to the Detailed Usage section, there's four primary graphs that you see here. The first one is Total Spend. Total Spend is pretty self-explanatory. The spend you spent, given selected filters over each month, broken down also by service line. So, captions, auto transcription, subtitles, and human transcription.


Erik Margetis:
The next graph that you'll see here to your right is the Spend Breakdown. And what the Spend Breakdown is, is an allocation of where all of your money is going for the given selected filters. So first, we have [inaudible 00:10:41]. So, for this account, the bulk of their money has gone towards our Rush add-on. The next area where they've seen some spend is in human subtitles, so on, and so forth. The CCP rush, captions, burning captions, subtitles, burning captions, and this should total to 100%. This allows you, as a user, to really understand better where your money's going, where the bulk of your spend is allocated?


Erik Margetis:
The next two graphs you see here may look similar to the Total Spend. They are correlated, but the first one here is the Number of Orders. And you see here that, again, it's broken down by service line and month. You also see the same thing for Minutes Processed, which is the number of audio, or video minutes that you've submitted to Rev and gotten transcribed, or captured, or subtitled, again, broken down by service line. These three graphs here really allow you, as a user, to better understand trends in your data over time, and how you spend is moving.


Erik Margetis:
The final section on the Usage tab is the User Breakdown. And the User Breakdown is a list of all users in your account who have submitted an order and there's three metrics for each of these users. First is the amount that they've spent, the total number of orders, and the total number of minutes. Again, the filter is applied to this section as well. So, if you want to see a more specific time period, all you have to do is adjust the filters. What this allows you to do, as a user, is really understand who on your account is actually using Rev and how they're using it. And that concludes our overview of the Usage section of the dashboard. We'll now turn our attention to the Turnaround Time Performance section.


Erik Margetis:
On Turnaround Time Performance, you'll notice one filter here, and that is the date range for any order submitted. The next thing you'll notice, again, is a timestamp, which represents the time the data was last updated within this dashboard. As for the actual data here, we have the turnaround time performance represented as average turnaround time in hours for our captions and transcription service lines. We further break this down by the file link that you submit. So, for instance, files less than 10 minutes, files 10 to 30 minutes, 30 to 60, et cetera. And then, further break that down by the priority that you select at checkout. So, if is rush or non- rush. What this allows you, as a user, to do is really better understand your turnaround time performance for workflow planning purposes. So, for a given file, you're able to understand, typically, how long it takes for a file to come back to you. So, that way you can better plan your timelines and projects. And that concludes our overview of the Usage and Turnaround Time Performance sections of the dashboard.


Erik Margetis:
However, I do want to highlight some really cool additional features. The first one is the ability to download data. So, if you hover over any of these tiles on the Dashboards, and click the ellipses in the upper right-hand corner, you have the ability to download data. We offer several download formats such as TXT, Excel spreadsheet, CSV, JSON, HTML Markdown, or PNG, which is an image of the visualization. We also offer several advanced options, which allow you to filter the data down a little bit, as well as play with the formatting.


Erik Margetis:
If you'd like to download all the data at one time, we also offer that. So, if you'll notice we have the ellipsis in the upper right-hand corner of this dashboard. Once you select that, you will then click Download. After that, you have the ability to select two different formats. We have a PDF and we have a CSV. With a PDF you're able to filter the paper size, which is basically the size of the PDF itself. And should you choose CSV, what happens is you then download a zip file of all the data behind each individual tile.


Erik Margetis:
The other feature I'd like to highlight is the ability to schedule the email reports. In order to schedule email reports, all you have to do is click the ellipses in the upper right-hand corner, go to Schedule delivery. And from here, you can select all the settings you desire for your report.


Erik Margetis:
From in the Settings tab, you're able to customize the recurrence cadence for when the email is sent. So, you're able to select daily, monthly, weekly, specific days, or months, what makes sense for you. You're able to customize the people who send it. So, let's go ahead and add a virtual user here. All right, now we have your email being sent to both Claire and Dashboards. You're also able to choose a specific format. So, again, we offer PNG, PDF, as well as a CSV zip file of the data.


Erik Margetis:
We also offer the ability to select any filters. So, as a user on this account, you can select the filters that make most sense to you. That way you don't have to see all the data if you don't want to. We also offer some additional options, which is the ability to add a custom message, the ability to format the paper size, if it's a PDF, as well as choose the delivery timezone that makes most sense for you.


Erik Margetis:
And that concludes our demo of the Usage Dashboard. Thank you so much for listing, and we're super excited to get these into your hands.


Brianna Byers:
All right. Awesome. Thank you so much, Eric. We are really excited about the benefits that Dashboards is offering, and I'm thrilled that we can have one of Rev's enterprise customers join us today to talk about their experience with Rev using Dashboards during our beta. Kate Deutmeyer is the Director of Media Platforms and Distribution at TN Marketing.


Brianna Byers:
Kate, thank you so much for joining us today. Could do you please tell us a little bit more about TN Marketing, your role, some of the challenges you've faced and how Rev has helped provide a solution?


Kate Deutmeyer:
Sure. So TN Marketing is the parent brand and we have a lot of brands under TN. And we did a pretty large project this year to get all of our brands, the backlog of captions done. We had a few brands done, and we had to get all the backlog. So, we pushed a lot of content to Rev to get captioned. And that was a pretty hefty project.


Kate Deutmeyer:
And then, just back-to-back on that, we launched a Spanish version of Craftsy that required subtitling. So, we had another big project on the tail end of that. So, we had a lot of needs for Rev in the past year. And Dashboards were pretty huge when that got released to me, I got pretty excited about it. So, basically, we had those two big projects, along with maintaining our consistent push to Rev for our newer content that gets released weekly. So, our challenge pushing all of that, I just wanted to better track our spend across those larger projects, and track kind of where they were at in the process as well. So, there was a few cost and tracking of various projects along the way, so captioning and subtitling at the same time.


Kate Deutmeyer:
So, we pushed a ton of content. The Dashboards allowed me to download, I create a monthly report for our executive team to track our spending. So, it was nice, Dashboards, I can download any of those reports that I wanted, which is super fantastic. And it has it broken out just as I want. And the ability to email it to me is pretty useful as well.


Kate Deutmeyer:
So, those customer reports, just having those available, I used to meet with our Rev contact once a month to get those numbers. And although they were lovely and nice, it's nice to just be able to go onto the dashboard and download that, as I need it, whenever I wanted. Also, we automatically push all of our content to Rev through Brightcove so, we have a Brightcove integration. So, it was extra important to me to see that data through the dashboard, because I don't actually touch the content on the production side. So, I don't have a clear view of what's actually getting sent to Rev until it's actually already there. So, the dashboard helped kind of bridge that a gap for me, for the area of the business that I didn't have too much visibility in, which was pretty huge. And the integration was...

Kate Deutmeyer:
[inaudible 00:20:00] which was pretty huge. And the integration was, it should be pretty set it and forget it. So that was successful, but the dashboard let me see how much of that content I was actually pushing from the production side of the business. In addition to that, we also, just when contracts come up year to year, estimating how much our need is going to be for the next year and the next year and the next year, so it's nice to go back on the dashboard and see how much we've done in the past year and what months were higher in and all of that as far as, not necessarily project level, but the maintenance mode. So if we're higher in December than we are in other months, I'd like to know that so we can do better planning on our end. So it's been pretty awesome to front that data and get it to me whenever I need it. I don't have to nudge people to provide that when I want it and bug them. So it's been great, really great.


Brianna Byers:
Awesome. Well, thank you so much Kate. We really appreciate you sharing your use case, and know that there are a ton of different use cases from users across different organizations and industries that we've heard from, whether or not you're in higher education and you're trying to prepare for a grant and you want to better understand how much you've spend on certain service lines or how much you might plan to spend and you need reports and data showing that. Or whether or not you're trying to get budget for your next project and you need to show how much time you saved or costs saved you had from previous projects. So we're really excited about all the different benefits from helping our higher level users with actual reports to our day to day users with just collaboration across different time zones. We really appreciate your time and coming on here to talk a little bit more about your experience using the dashboards.


Kate Deutmeyer:
Yeah, it's great to have surfaced that data for users. It's really huge. Huge, very huge.

Brianna Byers:
Awesome.


Kate Deutmeyer:
So, thanks.


Brianna Byers:
Yes. So now for our audience, I'd love to take a quick minute to engage everyone. I'm curious to hear from the audience how, in what ways, do you plan to use dashboards? So I'll give you a quick minute to respond here.


Brianna Byers:
All right, we'll give you a few more seconds to respond. Awesome. Okay. So it's interesting, it looks like most people will use dashboards to monitor trends and spend in usage, that makes a ton of sense. Expense reporting is also a big one. Project and improved workflow planning. So great, I'm happy that this is going to continue to be a huge time saver.


Brianna Byers:
And so in addition to dashboards, which we covered, we're excited to talk through our second enterprise innovation workspaces. And workspaces is an extremely powerful productivity solution that allows teams of all sizes to connect and collaborate within a single Rev account. So there are a few key ares workspaces will help your organization. The first is with the ability to centralize your team and billing control. So for a lot of you who mentioned with dashboards time savings with expense reporting is a big deal, this is going to be huge. So workspaces allows you to centralize your team, organize workspaces by the way you work, whether that's department, team or project. You can easily invite team members to collaborate on projects without relying on physical proximity. So if you have a team member who's going to sleep in New York and someone's waking up in Bangkok, they can see the status of projects and they can all easily be in the know on what's going on. And then you have the ability to view that order history, manage your payments and invoices, and billing settings for your entire team all within one area.


Brianna Byers:
And then in terms of improving productivity, again, you're able to monitor file status, save time with easy file search within a specific workspace and across all workspaces. You're able to divide and conquer by enabling multiple team members to place an order within a workspace, and you're able to provide those executive level summaries of activity by workspaces through dashboards, which we just showed you.


Brianna Byers:
So with that said, I'd love to have Luke show you what you can expect to do with workspaces on day one. So I'll let Luke take it away.


Erik Margetis:
Hey, everyone. My name's Luke Beninga and I'm a product manager here at Rev. I'm very excited today to give you all a quick sneak peak at what you can expect from our new and exciting workspaces product coming to all Rev Pro customers early next year. So when you begin with workspaces, all existing files and users within your organization are placed in your first workspace. Users will be able to view and collaborate on all of your organization's files and in progress orders. From within a workspace, you can view workspace files, manage workspace users, view workspace order history, and edit workspace settings. If you're the account owner, you can easily spin up a new workspace for a project, team, or department, and as you recall, workspaces can be comprised of specific members and orders to ensure the right folks within your organization have access to the right files.


Erik Margetis:
In workspace creation, you can name your workspace and add any existing or net new account users directly to that workspace. If you're inviting new organization users, you can assign their roles directly in the workspace creation flow. From within your new workspace, all of its members can place orders as usual via the place new order button on the top right hand corner. Once in checkout, orders can be routed to a specific workspace to ensure the file ends up in the right place.


Erik Margetis:
From back within the workspace view, you can manage workspace members via the manage users page. Here you can remove or add any new workspace users. Thanks for taking a sneak peak at our new workspaces interface, we're all very excited about all the productivity benefits that this will bring to your organization. And again, workspaces will be available to all Rev Pro customers in early 2022. Thank you.


Brianna Byers:
Awesome. Thank you, Luke. We are really excited especially about how workspaces and dashboards are continuing to work together. And again, that early access to dashboards and workspaces is available to all Pro customers starting today. So again, time for a quick poll about workspaces. We want to better understand what would be most beneficial for your organization and the way you will use workspaces? Does it have to do with centralizing your team on one account? Organizing your workspaces for the way you work? Being able to provide those executive level summaries of activity by workspace or dashboards? Or just generally improving team productivity and resource visibility?

Brianna Byers:
Awesome, okay. So most people it looks like you're excited to be able to organize the workspaces for the way you work. Being able to centralize your team on one account, that's huge, and especially with admins you need visibility across many different organizations or departments. And then providing executive level summaries. So thank you for participating in the poll.

Brianna Byers:
So today we highlighted some of the key product innovations for organizations with ongoing speech to text needs, but we want to emphasize that no matter the size or the scale of the content you're working with, Rev has flexible plans that meet your needs. So you may be wondering, "How do I get access to both workspaces and dashboards?" Well, again, early access to both workspaces and dashboards start today. You must be a current Rev Pro customer. We are not charging additionally for the ability to use workspaces or dashboards, so if you're a Pro customer -


Brianna Byers:
To use workspaces or dashboards. So if you're a pro customer, you have the ability to opt into early access to both of these. So if you're interested in working collaboratively, better file organization, you need visibility into your Rev usage. If you're a pro customer, please contact your client success manager or account manager to be onboarded, or you can fill out the opt in form that will be linked in this chat. If you're considering pro and moving over onto our enterprise platform, please contact your account executive or email sales@rev.com for more details.


Brianna Byers:
We will send out a recording of this webinar if you would like to review it. We also have help pages that are available that will walk you through how to use dashboards and how to use org spaces if you need a little bit of a refresher. So with that being said, we would love now to take your questions. If you have any questions, please feel free to enter those into the chat and we will start to answer those. All right. All right. So the first question for Eric, maybe if you could just reemphasize for us, Eric, how does one access work spaces, assuming after you've opt in?


Erik Margetis:
Yeah, definitely. So in order to access dashboards, if your workspace is customer, you have the ability to click your name in the upper right hand corner, and then there's a link to use these dashboards, which you can click on and then you'll be right on the page. If you're a non-workspaces user, you have the link in the same place, but you also can use the left hand side menu as well once you're in the product experience, so very easy to access. And if you have any trouble at all, please let us know.


Brianna Byers:
Awesome. We have another question about dashboards. Is it possible to get a colorblind-friendly version of the turnaround time performance graph?


Erik Margetis:
Yeah, this is definitely something we'll look into. In the meantime, you do have the ability to hover over any of the bars. And on those bars, it'll tell you exactly what service line and priority that is. So when you're on the graph itself, there are tool tips that pop up to kind of help you understand what data you're looking at.


Brianna Byers:
Awesome. Thank you. All right. We have another question regarding workspaces, Eric, if you're able to answer. Is there a limit to the number of files that can be seen per order in the my files, or a limit to the number of workspaces that you can have per organization or account?


Erik Margetis:
Yeah, so we do not limit the number of files or workspaces that someone can create.


Brianna Byers:
Awesome. Great. Okay, let's see here. We had another person ask, do workspaces or dashboards cost anything for pro customers? Again, the answer is no. So this is included as part of your pro plan. All right. So another question for Eric about dashboards, which users on my account can access pro dashboards?


Erik Margetis:
Yeah. So all managers and owners on the account can access pro dashboards. And this is similar to the transaction history page as well if you're using that today in your account.


Brianna Byers:
Awesome. Okay. And then Eric, another question for you, how far does the data for dashboards go back?


Erik Margetis:
Yeah, so the data goes back as far as long as you've been a Rev pro customer. So even before, I guess, you were, sorry. So as long as you were a Rev customer, so before you were pro, that data will still be included in the dashboard as well.


Brianna Byers:
Okay. Awesome. So all historical content.


Erik Margetis:
Exactly.


Brianna Byers:
Okay. Let's see here. Another question about workspace. If I accidentally route files to the wrong workspace, will I be able to move them to the right workspace, or will someone have to move them for me?


Erik Margetis:
Yeah. So for that one, files can be moved to another workspace via a move button. However, the order history will not change. So whichever drop down or workspace order you selected at the time of checkout, that will remain within the order history.


Brianna Byers:
Awesome. Okay. Looks like the questions have slowed down a bit. So again, we've really appreciated your time and in joining us on our exclusive product webinar this quarter. And, again, if you have any questions, please reach out to your account manager or your client success manager. Please fill out that opt in form if you're interested in getting started with workspaces and dashboards. We're really excited to be able to continue to deliver a better experience for all of our customers. So thank you again, and we will see you next quarter.