Revinar

Revinar - Rev’s Quarterly Product Roundup - December 2020



Webinar Transcription

Frankie Lewis:


So, first of all, I just want to say thank you for joining. We're really excited to speak with you all today. Though 2020 hasn't been the year we planned for, rather than fortunate enough to have a really exciting year of innovation. Over the years, we've really tried to be good about staying connected with customers. And one thing this year has taught us is really how important it is to check in with customers and really understand what's going on and what their needs are. We chatted with a lot of our customers when COVID-19 first hit and shifted our product roadmap to really best meet the needs of those customers, especially those were hit the hardest by this new remote world.

Frankie Lewis:


So whether you're one of Rev's largest customers, maybe you've used us a few times, or maybe even haven't tried us at all, we're really excited to share what we've been working on these last few months. The good news is that we're going to be doing a webinar like this every quarter. So really want to stay in touch with you all as customers and make sure you're aware of what we're working on. So before we get started, I'm going to run through some quick housekeeping. First, you're all in view only mode. So don't worry, you will not be seen or heard during the event. Secondly, one of the products we'll be highlighting later in event is Rev Live Captions, but in the meantime, feel free to check them out. You can make them visible by checking the closed caption button you see at the bottom of your Zoom screen and then press show subtitle and they'll appear at the bottom of your screen.

Frankie Lewis:


We'll also send out the recording with captions and slides in the next few days. So don't worry if you miss anything. I know it's going to be a lot of content to keep up with. And lastly, please feel free to submit any questions as we go through the content. If we don't touch on the question during the webinar, well, we have a whole Q and A at the end, and we'll try to get to as many questions as can. So now for a few introductions from the team. My name is Frankie. I have the honor to be on the product marketing team and doing so I get to speak with a lot of our customers. And I have a few members of the product team here that I'll let themselves introduce themselves.

Mary Kenny:


Hello everyone. My name is Mary Kenny, and I'm a product manager at Rev. Most recently have been working on our enterprise offering.

Corey Diamant:


Hi everyone. My name is Corey Diamant. I am a product manager for third party platforms that includes all iOS and Android mobile apps, as well as Zoom apps.

Frankie Lewis:


Awesome. So just a quick overview of what we're going to be covering today. We'll start with Rev's promise. This is what drives a lot of our work and all of our team's focus. We'll then take a quick look back at 2020 and how our customers challenges guided a lot of our product development. We'll briefly run through some of the many features released in the last few months, before doing a deeper of two larger launches where we'll get to hear from Mary and Corey, who are the product managers who really drove these efforts. We'll then touch on a few of upcoming product launches that are coming in early 2021 that we're really excited about. And then lastly, go through the Q and A like I mentioned.

Frankie Lewis:


When developing products and features for our customers, we think about the limits of verbal communication, what challenges customers face when communicating and what could be accomplished if there were no limits on communication. This leads us to Rev's promise. Combining our industry leading AI and the large community of trained freelancers, we're able to help our clients overcome the limits of the spoken word. Think things like searchability, impairments or disabilities, foreign languages and engagement, these are just a few of the things that drive our innovation.

Frankie Lewis:


For anyone who needs to transform audio or video into the more accessible, more actionable form of text, Rev provides the combination at the world's best automatic speech recognition AI and the world's largest community of trained freelancers. This combination is really what makes our products and features so unique and powerful. So before we get into highlighting some of these features and products, let's take a step back and look at how the rollercoaster of 2020 has in some ways led us where we are today. Like I mentioned at the beginning, we really do appreciate listening to our customers and the challenges that they're facing. Some of our education customers had to figure out remote learning overnight. Some of our media and entertainment customers had production come to a complete halt initially and eventually continue in a virtual manner.

Frankie Lewis:


The simple processes many organizations had put in place long ago were suddenly uplifted, and sharing their video content was accessible for their viewers was no longer the only thing that they were worried about. They had to be sure the new virtual working or learning environment that they were in was accessible for their employees or students. The ability to overcome the barriers with verbal communication became especially unique now. Teams across Rev came together [inaudible 00:05:11] we can make their lives easier during this challenging time in 2020. We continued to innovate like we'd been doing for years, but with a large focus on proving our customer's quality of life, leveraging technology and human symbiosis to create products that fit seamlessly into user's workflows on proving accessibility and engagement, especially in a remote setting.

Frankie Lewis:


So this is what brings us to what we've been working on at Rev. Our teams are constantly working on new features and products, and I know sometimes we get so carried away we forget to make sure our customers are aware of these updates. So here we go, a quick deep dive into what we've been working on. Rev has customers of all kinds, anything from individual users to entire teams within large enterprises. The more we learn from our customers, the better equipped we are to build products and features that meet each of their needs. After speaking with, and getting to know some of our larger customers, we developed Rev Pro, an offering that allows our services to scale at the speed of these enterprises. We know we needed to create a new offering that met their reoccurring or large volume or transcription needs.

Frankie Lewis:


Outside of saving money with volume discounts, we're able to offer these accounts, enterprise level security, priority support, where they have a direct line of communication with account manager, advanced integrations, and much more. If you're interested, you can reach out to our sales team through our website and they'll be happy to help you. We obviously love our customers, and like I mentioned, we loved their feedback. The perfect example is the Rev Online Audio Trimmer. This free tool fulfills some of those common customer requests, the ability to trim excess audio from their audio files. It's a quick and easy way to clean up your audio. Once you've trimmed your audio file, you can easily submit the edited file for transciption, meaning you only pay to transcribe the part you care about. Whether you're a trimming along interview or lengthy first cut, this will not only save you money, but keep your transcripts organized in the sense you'll only be transcribing the important part that you care about.

Frankie Lewis:


If recording phone calls is a regular part of your workflow, you should check out our new and improved call recorder app. For those of you not familiar with this app, it is the only free recording app that allows you to record calls in just one simple step. We took the call recorder we launched in 2018 and added a new call flow and a facelift. Recording calls and ordering transcripts of those calls afterwards have never been easier. This free app now offers unlimited, no merge recording, making it effortless to recording your audio and easily transcribe your phone calls and meetings directly from your phone, all within the same app. Corey, I know you worked directly on this app. Want to tell us a little bit more about what it was like working on this and who it was intended for?

Corey Diamant:


Yeah. Our car recorder has so many different types of users, journalists, writers, lawyers, bloggers, personal users, you name it. Definitely anyone who does phone interviews, especially now that we're mostly all remote. But there's also some more unique use cases that I've heard of, like documenting stories from grandparents. And because we have so many great users, I'm really excited about all these recent changes we've made. The app is so much simpler and so much more personal now. First off, we reduced the steps to start recording from five down to one. You used to have to make your call then put the other person on hold while you call a recording line, then you have to merge those calls together into a conference line. It was a lot of steps, took way too much time and was honestly just a huge pain. But with these changes, now you can just enter a phone number, start the call and the recording is automatic. It's that easy.

Corey Diamant:


And while that simplicity is great, the best part is that you're actually able to be more present on the phone call now. You don't have to tell the other party, hold on a second, while you try to figure out the call merging, it's just one step.

Frankie Lewis:


Thanks Corey. You really nailed it there. We know that 10 of our customers have seen so much value here. So thank you for all your work on this. So maybe there are times where you're on a tight deadline, or you need to know where your order is. Our new order detailed information now provide you with up-to-date information on the status of your order, and when you can expect it to be completed. Simply go to the order history page and select an order within your Rev account to see where your file is in the order cycle and the estimated time remaining until delivery. Mary, I know you worked on this mass improvement for our customers, I'd be curious to hear what the general feedback has been from customers who have tried it out.

Mary Kenny:


Sure. So I think with the introduction of the new order details page customers have expressed that they really value the increased transparency and being able to view this page and just get an at a glance understanding of where their file is in the order cycle. We've even had some customers share with us that just knowing the approximate time that their files will be ready, has allowed them to make better business decisions like being able to confirm or set a publication date for new video content. So overall I'd say it's been a huge win for Rev and for our customers.

Frankie Lewis:


Yeah, definitely. I know I've talked with customers in the research industry who have tight deadlines and having that visibility is such a big difference for them so they can share that with their clients or just know when they can expect to get those files back. So thank you. We also revamped the My Files page for a better user experience. In addition to new icons that help users delineate the types, so a caption, there is the transcript file. We also added drag and drop, and batch download functionality, meaning you can drag and drop files into folders, as well as download a bunch of files with the click of one button. Soon enough, you'll also be able to just as easily download across service lines, meaning you could download transcript and caption files at the same time. You'll also be able to download an entire folder. These may seem like just a few little tweaks, but can make a world of difference when you're trying to keep your transcripts or caption files organized, especially if you're working on a lot of projects at one time.

Frankie Lewis:


And lastly, our Rev Transcript Library really took off this year. We realized the power of transcripts in today's digital culture. Rev takes the most important public news and events in audio or video form and transcribes that content to make it easily consumable and accessible for all, all for free. Not only do we have 2,600 transcripts in the library, but a newly designed library homepage that makes it easy to find what you're looking for. Plus we have a weekly email newsletter that gives you the highlights of the week. I highly recommend the newsletter, it's a great way to stay up-to-date with what's going on in the world. Also, if you have any content that you think we should add to the library, please feel free to reach out with suggestions. It's always evolving and we love to hear from our customers of what they want to be reading and staying up-to-date with.

Frankie Lewis:


I'm really excited to have Mary here to talk through our new add on Burned-in captions. I know customers have been so excited about this new feature and the growth of that has been truly amazing. And I know you guys worked really hard on this. Mary, can you tell us a little bit more about this feature?

Mary Kenny:


Of course, happy to. So as Frankie mentioned, we recently launched a new add-on that I'm so excited about, which is burned-in captions. Some of you may also know these by other names such as open, baked-on or hard-coded captions. But what these really are, are just captions that are seen by everyone who watches your video. And we built this feature to help you more easily add captions or foreign subtitles to your videos, whether you're creating content for social channels, subtitling a foreign film, or you just want to make your videos more engaging. Research shows that caption videos on social media get significantly higher engagement than videos without captions or subtitles. Usually captions are output as a separate sidecar file, so an SRT, and then those are added to a video player. But with burned-in captions, you no longer have to deal with those [inaudible 00:13:55] caption files and you can really have the peace of mind that your captions will be viewable to all audiences.

Mary Kenny:


Rev's burned-in captions add on allows you to encode captions into your video directly. So the captions will not be lost no matter which platform the video gets shared to since they are a permanent feature on that video. As far as how it works, when you place a captions or foreign subtitles order on Rev, just select the burned-in captions add on to enable the feature. And then once your caption or subtitles order is complete, you'll receive a link to download your video with the burned-in captions. A couple other cool features that come with this add-on are the ability to customize the look and feel of the captions.

Mary Kenny:


So you can adjust things like the font, the size, the color, or even the position of the burned-in captions before you generate your video. So you can make the captions appear higher or lower on the video, you could add a full colored background or text shadow to make your captions more readable, and then when everything looks perfect to you in the burned-in captions video preview, all you have to do is click generate video and your burned-in captions will be created and sent to your email. So just to demonstrate how easy it is, we'll show you a quick video of burned-in captions in action.

Speaker 4:


When you order captions from Rev, you can get them burned-in so they're always visible no matter where you play your video. To add burned-in captions to your videos, go to rev.com, select captions and click get started. Then add your video file from your computer or the web. Now select burned-in captions and finish the checkout process. Once your captions order is complete, you'll receive a link in your email to download the new video file with permanent captions on them. If you want to edit the text or change the default styling of the burned-in captions, open your video in the Rev caption editor. You can click the link to edit from your email or in your Rev account under my files.

Speaker 4:


To export your captions with different styling, click the download button in the top right corner. Be sure the burned-in captions video is selected as the output file format. Now, change the burned-in in video captions appearance to customize and click next. From here, you can change the font type, size, color, and bold or Italicize your subtitles. You can also change the background style and color from wrap, to outline, or to none. When you're happy with the way your captions look in the preview window, you have the option to save this as your default styling setting before exporting, then click generate video to create a new video file with the updated styling. We'll start processing the new video file and email you when it's ready to download. Get customizable burned-in captions at rev.com.

Frankie Lewis:


Awesome. Thank you, Mary. You all have now had a chance to see Rev Live Captions in action during this webinar. And now you get to hear from Corey, the product manager who helped bring this product to life when the world really went remote a few months ago. Corey, over to you.

Corey Diamant:


So seeing as we're all here together on Zoom, I think it's safe to say that everyone knows how things have changed in 2020. Well, as the world adapted to this new remote environment, we wanted to make that transition a little bit easier. I mean, Zoom's great and all, but it's not the same as an in-person meeting or a classroom. That's really why we built an introduced Rev Live Captions. It's a tool to help all people be fully engaged on Zoom and not miss a word. However, at the very core of Rev Live Captions is accessibility for virtual meetings. In large part, that's for people who are deaf, or hard of hearing, or non native English speakers. But by designing this product with accessibility at the forefront, I truly believe that we've designed a product for everyone.

Corey Diamant:


When your internet gets a little laggy and everyone starts speaking super fast, well, now you can just read the captions if you missed anything, or those times when you zone out for just a couple seconds, you can catch right back up with the captions. I could go on with these small problems, but I think you get the point. So yes, accessibility was our main focus, but Rev Live Captions is definitely for any and everyone. And in addition to those smaller problems on Zoom that this product can solve, the biggest one goes right back to accessibility. I've personally met with a few Rev Live Captions users who are deaf or hard of hearing. Of course, it was recently, so we met on Zoom and we had the live captions running, but it was so eyeopening to see what it's like for them to operate in the Zoom world. The visual cues and lip reading that they usually rely on in-person are absolutely not the same over Zoom.

Corey Diamant:


The live captions are really the only way we could all communicate or how they could even comprehend what was going on. So that's the real problem we're addressing here. And without tools like this one, some people wouldn't be able to use Zoom whatsoever. One more thing I should mention is that Rev Live Captions is fueled by our best in class AI speech recognition engine. Studies have shown that it's more accurate than Google, Amazon and Microsoft. So truly best-in-class. And yes, we can boast about outclassing those tech giants and everybody else, but what's even better is that it's always improving. Our team of engineers is constantly working on improvements, like better understanding fast speakers, people with accents, or even delivering the captions even faster. So enough for me, here's another video to explain exactly how it works.

Speaker 4:


In this video, we'll learn how to add Rev live captions to your Zoom meetings. Let's get started. First, go to rev.com/zoom-live-captions and click start a free trial. Sign in, or sign up for a free rev.com account to continue. Then click on authorize in Zoom to connect your Rev and Zoom accounts. Sign into a Zoom admin account to complete the authorization. Once authorized the button in the top right will change. Click start free trial to start using Rev Live Captions. In the checkout window, specify how many active Zoom hosts users you'll need for your organization. When you finish the checkout process, you can add your Zoom host users with their email address. Now each Zoom host user will need to update their meeting settings to enable live captions.

Speaker 4:


To update your settings, open your Zoom account on a web browser and go to meeting settings. Then go to in-meeting advanced. In this section, you'll turn on to settings, closed captioning and allow live streaming meetings. First, turn on closed captioning here, then toggle this switch to allow live streaming meetings. Be sure to check the custom live streaming service box. Finally, save your meeting settings. Now, when you open a new Zoom meeting, you will see an indicator at the top left of your screen that says live on Rev Live Captions, and the closed captions button will appear on the meeting controls bar at the bottom of your screen. To show closed captions on your own screen, each attendee will need to click the up arrow on the right of the closed captions button, then click show subtitle. To hide captions, simply click on the up arrow again, and click hide subtitles and that's it. You've now successfully added Rev Live Captions to your Zoom meetings.

Corey Diamant:


I am also excited to announce a new feature that has been added to Rev Live Captions recently, Custom Vocab. Our speech engine is pretty good as I've said, but it doesn't know every single word that has ever been spoken. But this is where Custom Vocab comes in. You can enter your own words to make sure that the more obscure terms you typically use still get picked up by the captions. This is perfect for proper names like in a classroom or workplace setting, or for technical jargon, those crazy medical terms that I definitely can't pronounce. Point is it makes your live captions have better accuracy, and it's free for all Rev Live Captions customers.

Corey Diamant:


Plus the setup is super easy. Just head to your account and go to a custom vocabulary page. Enter any terms you think you can think of that might not be so typical and don't worry, you can always add or remove them later. The best part is that it will add it for the entire account. You don't have to go to each host to copy and paste the terms over and over again, it's automatic. I personally have never added any custom vocab to my account, but our Rev admin did. So now when I say my name, Corey Diamant, it should show in the captions. Close, Corey DMR. Alright, well, pretty close there. One more thing I should mention on the Rev Live Captions is that it is available for every participant in your meeting. So you don't have to be the host to see it. As you're on this webinar for all of your meetings, anyone on it can see the live captions. Back to your Frankie.

Frankie Lewis:


Thank you, Corey. Appreciate it. So lastly, we're going to give you guys a sneak peek of what's on the horizon. Our teams are busy finishing up products and features for 2020, but already looking to 2021. I know it's hard to believe that it's already 2021 in just a few weeks. For any of you that spend many hours editing your videos, this will be a really exciting release. After talking with a lot of our video production clients, it was clear they wanted a way to bridge the gap between their transcripts and their video editing software. With this new feature users will be able to highlight the golden moments in the transcripts editor, then quickly export the selected portions to their preferred video editing software, something like Adobe Premier Pro. This allows video producers to get collaborative, offload work, save time, and find the perfect takes.

Frankie Lewis:


With the sheer ease of this feature, you're able to bring your storytellers and any other team members into the editing room with you, without them needing to understand complicated the editing software. If you're interested in trying this new file export out, you can join the beta list today. We will drop a link in the chat and please feel free to fill out the form, and you'll be added to our beta list. And here's a quick teaser video of this new upcoming feature.

Speaker 5:


Hey Austin. Man, this is just taking so much time. The trailer is due by tomorrow and I just have all these different takes the way through. I wish, what I really want is to be able to edit these cuts inside of the Rev editor instead of watching every single cut inside of Premiere.

Austin:


Dude, you can.

Speaker 4:


You are now able to create edit decision list directly within Rev's transcription editor. Simply highlight the clips you want to be in your final edit, click download, select file type, edit decision list, and then upload to your Premiere project. All of your highlights will appear as an edited sequence.

Austin:


Dude, you are now able to create edit decision list directly within Rev's transcript editor.

Frankie Lewis:


Awesome. So another one we're really excited about and something that if you're somebody with multi-lingual speech to text needs you'll be interested by this as well. Early next year, we're launching new languages for our speech to text API. So remember at the beginning of the webinar, we talked about other machine generated and the human side of Rev. Well, this is on the machine generated side. So this is machine generated, multi-Lingual transcription service. It's currently in an open beta with four languages, Spanish, French, German, and Portuguese, and we'll be opening this up widely in early Q1. This is really exciting because it will allow your research, any kind of work that you're doing in your business, and really video production will soon be able to go global.

Frankie Lewis:


Improving our foreign language subtitle quality is something we're always working on. We want to make sure our customers are receiving the highest quality subtitles, so they can really expand the reach of their content to other markets. Again, we listen to our customers and where they saw room for improvement, these upcoming features and other highly requested feature from customers. It will allow customers who ordered subtitles to review and edit their English captions before those files are sent to subtitlers for translation. We expect this to improve overall subtitle quality across all languages.

Frankie Lewis:


We recognize that our customers are trying to make content more accessible and engaging without adding a lot of time and resources on their end. Transcripts and captions can do just that, but only if they are high quality. In order to have peace of mind, many customers want guarantee that their file will be production ready. Whether you're using a transcript as an editing tool, or maybe a caption or transcript to go with your final deliverable, we want to be sure you're receiving the highest quality. We're currently testing a workflow for orders that will allow us to offer quality guarantees to Rev pro customers. If you're a Rev pro customer, please reach out to your CSN about being part of this pilot. We really look forward to continuing to implement new processes to ensure we're meeting the needs of our customers with enterprise level quality and consistency.

Frankie Lewis:


I know that was a lot of information, so please feel free to submit any other questions that came up during the webinar and you'll get to as many as we can. And before we move to questions, I just want to thank you again for taking the time to listen in and hear what Rev's been working on. We're really excited to share this with all of you and look forward to tuning in for future webinars and keeping you up-to-date with what's going on on Rev's side. So now I will stop sharing and we'll move over to questions. So first question. First question we had, Corey, I will let you take this one. "Within the call recorder app, does it announce that the call is being recorded?"

Corey Diamant:


Yeah. Our call recorder app does have an automatic announcement at the beginning of each call. However, this setting can be turned off. If you do live in a one party state that can be accessed through the app settings, you just toggle it off and then there's no recording. You can also toggle that off if you don't want the announcement and you want to tell the person yourself, make it a little more personal that the call will be recorded.

Frankie Lewis:


Awesome. Thank you. Next question, another one for you, Corey, "Is it available for Androids?"

Corey Diamant:


Unfortunately at the moment the call recorder app is only available for iPhones. Each different, Android, iOS, have different rules on how the calls can be recorded. So at the moment it's only available for iPhones. We do have a voice recorder app for Android if you want to check that out. Obviously a little bit of a different use case. It's in-person rather than phone calls, but act similarly, and you can submit your audio for transcripts directly from there. If you're really looking for a call recording app, there's some other ones available on the Android App Store, if you want to check it out.

Frankie Lewis:


Great. Thanks Corey. Next question, "When will Rev start conducting transcription languages other than English? We often need transcription of Spanish language interviews and focus groups?" Mary, I will kick this over to you.

Mary Kenny:


Sure. So as Frankie mentioned earlier, we're currently in an open beta for an ASR automated speech trek, foreign language transcription service. So while we don't have a definitive timeline, human powered foreign language transcription is definitely on our radar and something that we've been exploring awhile across some of the most frequently requested languages, including Spanish, German, and French. So no timeline yet, please sit tight, we hear your request.

Frankie Lewis:


Thank you, Mary. And then fourth question, "Is the delay in those captions because of Zoom?" Eric is one of our other product managers working on Rev Live Captions, I will send that over to you.

Eric:


Hi to everyone. So to answer this question, the answer is yes and no. So the no part is because we are going for accuracy here, generally it helps to get a more accurate caption when we can post the whole subtitle line that we're able to get context and kind of better refine what the guess might be from the speech recognition engine. The yes part is that Zoom's captioning APIs don't allow us to post partials directly to Zoom because there was auto scrolling feature, where if we were to post a partial and then the whole line were to show beneath it, it would kind of make the subtitles illegible. So that's the yes and no answer. Hope that helps clarify things. We're looking into some ways that we might get around this, but stay tuned for that.

Frankie Lewis:


Thank you, Eric. Next question, also for you Eric, "Are you using the Rev AI for captioning this meeting, or is it a live person?"

Eric:


Yes, we are using the Rev AI caption for this meeting.

Frankie Lewis:


So it's the same Rev Live... If you set up Rev Live Caption on your end, you'd be seeing the same captions you're seeing right now in this meeting. The next one, "When is the select by transcripts beta launching?" I can take this one. We are currently gathering beta users to join the beta in the next few weeks, and then it will be going live in early Q1. So please feel free to reach... The form is in the chat box. So feel free to submit your information there and we'll reach out to you. The next one, "Can you clarify if there's a difference between the Rev and Temi services recorder apps?" Corey, would you like to take that one?

Corey Diamant:


Yeah. Can you repeat the question one more time, please?

Frankie Lewis:


Yeah. "Can you clarify if there's a difference between the Rev and Temi services and recorder apps?"

Corey Diamant:


Yes. So the Temi app is for our automated transcription using the Rev AI engine. So that is automatic captioning by the machine, or excuse me, transcription by the machine. The Rev voice recorder app uses our human service. So both of them have a voice recorder. You can record all the audio you want, the Rev voice recorder, when you submit it for an order, it will use our human transcribers, excuse me to get that audio transcribed for you. Additionally, the call recorder app is similar where it uses the human transcription, but the recording method is for calls instead of live audio.

Frankie Lewis:


Great. Thank you, Corey. Another one, Corey, I'll pass this to you asking for any information around the Rev and Zap marketplace, if there's a beta.

Corey Diamant:


Yeah, we are currently investigating and working on a new app for the Zoom app store, formerly known as Zaps. It was announced by Zoom at Zoomtopia in October. We are currently working on an app for that centered around live transcription and productivity for your meetings. We are currently in beta for that, and well, we're in beta for rev live captions in conjunction with the app. And we will be opening a beta for all types of users likely in January. So stay tuned for that. And if you'd like to be part of that please send us an email.

Frankie Lewis:


Great. Thank you Corey. Another one for you, Corey, that's kind of tied to that, "Will live captions be available for Microsoft Teams in the future?"

Corey Diamant:


I think the easy answer to this is maybe. There is a possibility of adding live captions for the Microsoft Teams platform. At the moment, it is not available and I cannot promise that it will be available, but we are absolutely investigating. And all of your input and requests for it definitely help push us towards integrating with Microsoft Teams.

Frankie Lewis:


Great. Thank you. We got a few questions around the EDL feature or the select by transcript. "Does the EDL feature only work with transcripts or does it work with captions as well?" It only works for transcripts right now. And then the other question was, "Will there be a way to export clips directly from Rev without the need for EDL files and editing programs?" And currently there are no plans to support with editing or exporting. Mary, I don't know if you have anything you wanted to add there.

Mary Kenny:


The short-term plan is just to offer this EDL format to be used in professional video editing software when you order a transcript on Rev. Would definitely love to learn more and better understand the kind of clip editing and exporting that you might be interested in. So really open to that feedback and hope that you'll join the EDL beta.

Frankie Lewis:


Thank you. Someone else asked if there are training videos on how to use Rev for captions within YouTube. We do have those within our support articles and the blog. We will submit one into the chat box shortly for that as well. And then, "Do you guys know any software app that can interpret English incoming call into Chinese or vice versa?" Corey, I'm not sure if you know this, but.

Corey Diamant:


Good question. I am not sure what apps out there might be available to do that. My suggestion, if you do have an iPhone would be to use the Rev call recorder app to record the call and find another service. We give you the audio file for that recording, so if you could take that and submit it to your favorite Chinese translation service, I think that would be the best option.

Frankie Lewis:


Thanks Corey. And Eric, I'll pass this one over to you, "If we use like captioning for Zoom, will those captions be on the recording or will the recording still need to be captioned?"

Eric:


Yeah, so the answer is no. Those captions [inaudible 00:40:02]. The only way to actually save any of the transcripts from the meeting will be through the save transcript button on the side of Zoom. So if you do want to get these captioned you would have to submit the recording to Rev's caption service afterwards.

Frankie Lewis:


Awesome. Thank you. And one thing to note there I do quite a few customer interviews myself, and it's super easy. You can either, you want to download the Zoom recording to your computer, you can do that, or you can also submit the cloud recording link to Rev and transcript directly from there. It's just super easy and nice. And then another question, "Will other languages be available for Zoom down the line?" Eric or Corey.

Corey Diamant:


For Zoom live captions, I assume is what the question is. As mentioned previously, we are looking into other languages in the near future for automated transcription, automated captions. Until we have those built with our speech engine, we will not be able to integrate it into Zoom or any live caption services. Once we do have those other language transcriptions, then we'll absolutely look into integrating them into all of our live services.

Frankie Lewis:


Great. And then another one for Eric, "Are you working on live captions work while Zoom is being broadcast via Facebook live and or YouTube live?"

Eric:


I assume this question is getting at do we support the ability to do multiple streaming services at one time? And so this is currently a limitation by Zoom itself. So it only allows one streaming service into the meeting. We are looking at, and kind of exploring this idea of allowing Rev to integrate with other streaming services, but this is something that's still very exploratory. So no real concrete plans to move forward in this area yet.

Frankie Lewis:


Great. Thank you.

Corey Diamant:


And just to clarify on that a little bit more, what Eric's talking about is we can either stream the live captions or you can stream to Facebook, or you can stream somewhere else. So Zoom's limitation is that we can only do one at this moment.

Frankie Lewis:


And then another one, "What's the best way to reach out to describe the clip export idea?" For now, you can reach out to your team at rev.com and we'll pass it along to the product team. And we'd love to hear your feedback there. And then another one, "Is there any way to suppress the message live on custom live streaming service in the upper left corner of the screen?" Eric, is that a possibility or?

Eric:


To my knowledge, no. That's a limitation on Zoom. That'll be a Zoom feature.

Frankie Lewis:


Okay. Did I miss any other questions? Looks like maybe one more is coming in. All right. I think that's all the questions we've got so far. Thank you again for tuning in and being so engaged and asking questions. We really appreciate it. Feel free to reach out to us if you think of anything else. And soon enough, the recording and slides will be online, so you can also review them again, if there's anything you missed. But happy holidays and wish you the best, the end of 2020.