Revinar

Rev’s Quarterly Product Roundup - March 2021



Webinar Transcription

Frankie Lewis:
Hi, everyone. We're really glad to have you all here. We really loved for those of you who were able to join us in December for the last webinar, we really loved how engaged everyone was. We loved answering all the questions and feeling like we can share everything we've been working on with you all. We hope that 2021 has been off to a good start for you all. I'm not really sure how it's already April tomorrow, but we're excited to share with you guys what we've been working on these last few months. So, we'll get started right now.

Frankie Lewis:
Before we get started, I'm just going to run through some quick housekeeping. You all are in view only mode. So don't worry, you won't be seen or heard during the event. We are going to run a few polls throughout the event, which just you'll see a little screen popup on your screen or a little window. And it'll ask you to submit your answer. But don't worry, other than that, we can't see or hear you. So you can just sit back and enjoy. You may have noticed that our live captions are available.

Frankie Lewis:
You can make them visible by clicking the closed caption button you see at the bottom and then pressing show subtitle, and they should appear on your screen. We'll also send out the recording with captions and slides in the next few days. So don't worry if you miss anything, you will receive those by email. And lastly, please feel free to submit any questions that come up as we go. If we don't address them while we're going through the content, we'll do our best to get through all of them at the end, during the Q&A.

Frankie Lewis:
Now for a few introductions from the team that's here today. My name is Frankie Lewis. I was here in December with you all. I'm on the product marketing team, so I get to spend a lot of time talking with our customers and really understanding who they are and what industries they work in and how we can better meet their needs. Connie and Corey, you want to introduce each other?

Connie Liu:
Hi everyone. My name is Connie Liu. I am a senior product manager at Rev, where I basically get to build products to solve customer problems.

Corey Diamant:
Hi everyone. My name is Corey Diamant. I am the product manager at Rev for third party platforms and apps. And I'm currently working on our new Zoom meeting integration. And I see that picture is a few months old. So I guess my hair has kind of migrated upwards a little bit.

Frankie Lewis:
COVID times can do that to some of us. Awesome. So just a quick overview of what we're going to be covering today. We'll start with highlighting some of the products and features we've been working on the last few months. We'll do a deep dive of two larger focuses for our product team, where we'll get to hear from Connie and Corey, who were the product managers guiding those efforts. And then lastly, touch on a few of the upcoming product launches that are coming later this year, before we end with the Q&A.

Frankie Lewis:
So before we jump in to the product round up, we're going to do our first poll. So, we know a lot has changed in the last year and we'd love to hear how that's impacting your speech to text needs. So I'm going to start this poll. It should pop up on your screen and I'll give you guys 30 seconds to fill out this question. Awesome. So now I'll share the results with you all, just so you guys can see looking at how speech to text needs have changed. We've heard on both ends from customers, how industry shifts have led to a greater need for transcripts and captions while others have had to shift their workflows and change some of their needs as well. So thank you again for providing that input.

Frankie Lewis:
So in addition to creating features that strengthen our core services, we're really consistently using customer feedback to guide a lot of our product development. As I mentioned before, one of the best parts of my job specifically is getting to speak with customers and hear how things are going. Whether it's shifting in their personal work or in the industry that they serve and gathering feedback around how certain features could really improve their workflow. On the other hand, I get to work closely with our product team like Connie and Corey, to bring these features and sometimes completely new products to market. So now we're going to go through some of these products that we have launched already and give you guys some insight into how they've been going. So to kick it off, we'll start with our Dropbox integration.

Frankie Lewis:
We're really excited to announce that Rev is partnering with Dropbox to make it easier for users to order transcripts and captions for the audio and video files. For those of you who may not be aware, Dropbox is the leading file hosting platform. It's really changing the way people and teams work together. Rev and Dropbox share thousands of mutual customers across multiple industries like media and entertainment, education, really across the board. So we're really excited to join forces, to help streamline those workflows for the many professionals that need their audio and video turned into text.

Frankie Lewis:
It could be anything from a journalist, organizing their many interviews or an entire enterprise organization that's storing anything from marketing assets to product interviews and needing notes all in one place and wanting to collaborate and share that way. So users can now download the Rev extension and the Dropbox app center to order a rep transcripts, captions, and subtitles directly from Dropbox. So in addition to streamlining those workflows, it's also built to make teams more productive and successful.

Frankie Lewis:
Customers can now spend less time combing through Dropbox files. I know I've had plenty of files in one place that I'm trying to get through, and instead can spend more time on the fun stuff, like actually creating the content and let this integration streamline that process. Connie, I know you worked on this integration. Want to add a little bit of color around kind of what the motivation was behind building this?

Connie Liu:
Yeah, I'd love to. And the reason why we built this is because we notice a lot of it customers were pasting their Dropbox links into checkout. So we wanted to streamline that workflow. If customers were already going into Dropbox workspace to find and copy their filings, we figured why not allow them to order from Rev directly from within Dropbox? And at Rev, we know that one of the top reasons that customers come to us and use us is to save time. So even if it's just giving customers a few minutes back every time they use Rev, we know that that's valuable for our customers.

Frankie Lewis:
We love that our customers enjoy spreading the word about Rev, whether it's to a coworker, a business partner, a friend, or even parents. I have a sister that uses Rev all the time. It means a lot that customers like you all help expand the Rev community. And to thank you, we're excited to announce the launch of Rev's referral program. So you may be wondering what this means for you. And really it's only good things. If you refer a friend or colleague to try out Rev using your unique link that will be generated on Rev's website, they will receive $10 off their first Rev order and you will receive a $10 Amazon gift card. It's really that simple, only takes a few steps and we promise that there's no catch.

Frankie Lewis:
To get started, you go to your Rev account and log in. You'll see at the top of your screen, there's an earn $10 in the navigation bar. If you select that, it'll take you to the refer and earn page where you can access your unique link and then start sharing that via email or social media, et cetera. We feel really lucky to have so many customers that want to share Rev with their friends and colleagues and now we're really excited to have this proper way to say, thank you. We're going to drop the refer and earn link in the chat now. So, you'll be able to see when you click there, it'll take you to your Rev account and you can start using your unique link right there. Here at Rev, we're constantly trying to improve our offerings to provide our customers with the best service possible. As you may remember, we launched our burned in captions or also known as open captions service last summer. And we were amazed of what a big hit it was. And one of the most requested updates to the feature was the ability to add burned in captions or subtitles for any of your previous caption or subtitle orders. So now you can have those fully customizable captions or subtitles hard-coded into any previous video file that you've sent to us.

Frankie Lewis:
So you may be a customer that placed an order for captions or subtitles without realizing that you actually wanted it hard-coded into your video, or if you needed burned in captions for a video before we launched the feature, now you can quickly and easily get your burned in captions or subtitles in just a few clicks. And just as a quick reminder, these burned in captions or subtitles are a great option. If you're trying to broaden your reach, especially within social media content. It makes it really easy to upload these files onto your social media channels and start sharing the content that way. Or if you simply just want to make it easier to distribute your content through more channels, without placing an extra burden on you or your post-production team.

Frankie Lewis:
To get started, all you have to do is go into your Rev account, as you can see in this Gif here and go to your order history, and you'll see the option to order that burned in caption or subtitle for a previous order. So now we're going to do another poll. While we're on the topic of ad-ons, we wanted to see how you use some of our other ad-ons. Burned inn captions is an example of an add-on that we currently offer. And as many of you may be aware, we have a variety of add-ons that you can purchase during checkout. And whether it's timestamps for your transcripts or rush, where you can receive your captions or transcripts back up to five times faster. And we currently only have the option to purchase these before you check out. So similar to the update we made to burned in captions, we're curious to know if this is something you would want for our other add ons. So I will start the poll now. Awesome. I will end it and share the results.

Frankie Lewis:
So this is really interesting for us to see how often this is something that would be important for you guys. This is something our product team is currently investigating. So it's really helpful to hear how often, whether it's for timestamps or rush, you guys would want to actually be able to order these after you've already purchased your transcript or caption order. Moving on to SOC 2. So Rev handles, as you guys can probably imagine, millions of minutes of data from our customers. And we take the protection of that customer data very seriously. In order to demonstrate to all of our customers that we're committed to maintaining best practices that will keep their data secure, we're excited to announce we have successfully achieved our service organization controls two or better known as SOC 2 type one certification. You may be wondering what that mouthful means. It really comes down to, to help customers like you ensure that vendors like Rev securely manage your data, not only managing the data, protecting the interests of your organization and safeguarding the privacy of your clients. SOC 2 reports are performed by independent auditors and they thanks to truly a company-wide effort at Rev, we've successfully achieved compliance and security and availability. We really look forward to continuing to make every effort to maintain effective controls in a truly changing landscape and ensuring the highest level of security and compliance for all of our customers.

Frankie Lewis:
If you're one of our Rev Pro customers, and for those of you who don't know this, you may be eligible to be a Rev Pro customer if you spend at least 10,000 a year with Rev. You can reach out to our sales team on rev.com if you think you meet that requirement. But this is some really exciting news for those Rev Pro customers. We can now offer on demand access to our expert captioning professionals to ensure accurate, reliable captions at scale.

Frankie Lewis:
We really wanted to create a new captioning offering to better meet the needs of our customers with specific caption requirements. This new offering not only gives customers access to some of our highest quality captioning professionals, but it also enables them to submit style guides and customer requirements that the professionals were referenced while they work. So customers can now have peace of mind, knowing they'll receive consistent high quality captions, as well as decrease the amount of time that they have to spend on quality checks because of these high-level professionals working on their content. And finally, this new tier of captions gives customers access to a service that's more tailored to them. They can tell us what specific requirements they have and we'll do our best to accommodate their needs. Again, if you're an eligible Rev Pro customer, or you-

Frankie Lewis:
... to accommodate their needs. Again, if you're an eligible Rev Pro customer, or you think you may meet that minimum, please reach out to our sales team to learn more about our Professional Captions. Many of you may know Rev for it's transcripts, captions and subtitles, but did you know that we also offer a fully automatic speech recognition core also known as ASR called Rev.ai? We offer a cloud-based API to help you extract text data from large volumes of audio and video content. Of course, this side of the business, we're always trying to improve as well in addition to our Rev.com side, which is why we're really excited to announce that our industry best ASR is now going global. So it's everything that you know and love about our asynchronous ASR engine, but now in Spanish, French, German, and Portuguese.

Frankie Lewis:
World languages were one of the most requested features from our Rev.ai customers. We know that as the world gets more connected and barriers between us shrink, especially in today's virtual world, customers' businesses speech needs are becoming global. The good news is that just because you're expanding to other languages doesn't mean you have to sacrifice that high quality that we've offered. You'll still be able to expect top-notch accuracy, ease, and speed in all four of our non-English languages. You can see here on the graph how Rev.ai beat out Google's enhanced video model in accuracy in all four languages. You see here mentions of word error rate. Down here there's an equation that explains what this is. This is a way to gauge the accuracy of the engine. And similar to golf scores, lower word error rate is better. So you can see, we regularly run accuracy benchmarks against the industry to see how we're doing. And you can obviously see here these lower blue bars of Rev, how we're matching up against Google here.

Frankie Lewis:
So really excited for more customers to start trying out our global voice recognition. So far people have been really excited about this opportunity to expand into the global markets. To get started, you can just go to Rev.ai today. We'll drop that link in the chat as well in case you are unfamiliar with Rev.ai or want to get more information. This is one I'm really excited about. It's one I've been working closely on and had gone to talk to a lot of our customers that are trying it out. We've heard from so many of our customers, how important Rev's transcripts are for video editors when they're trying to review large amounts of unscripted footage. We know that finding selects in your footage can be really frustrating, and highlighting selects and time codes can help customers tell their story faster. But we know switching from a transcript to a video editing platform and back and forth can be a very manual process.

Frankie Lewis:
So an edit decision list or an EDL, which is often well known in the video production industry, can help bridge that gap. An EDL file can be used for extensive video editing data. And that file contains a start and ending time codes from the sections you highlight in your transcripts. So when you import it into Adobe Premier Pro or whatever video editing software you're using, it generates a sequence of clips from your media file that mirrors what you highlighted in the transcript. So with our new Selects Workflow, you'll be able to go straight from highlighting your golden moments in our transcript editor as you can see here in this GIF to having a select sequence in your video editing software just by pressing a few buttons. This really allows video producers to get collaborative, offload work, save time, and find those perfect takes that they're looking for. And with the ease of this feature, you're able to bring your storytellers and any other team members into the editing room without them needing to understand complicated editing software.

Frankie Lewis:
The initial feedback we've gotten from customers that were in the beta for this and now as it's live to all of our customers have been really positive. And we're really excited for more customers to start using the feature and giving us feedback. It's also important to note that though this is very common in the video production industry, this is relevant to anyone dealing with a lot of video. We've heard marketing and research teams finding this tool very useful for creating highlight reels of interviews or content to share with other teams. You can receive access to EDL now through a form on our blog. All you have to do is go to... We're going to drop the link in the chat now, and you click on that you'll see a call to action that says get access now. Within 72 hours of submitting that form, we'll grant you access, and you can start downloading the EDL files from the transcript. And now for a quick teaser video of this new EDL.

Corey Diamant:
Frankie, if you meant to have sound on that, there was none. So I don't know if you want to play it again or continue, but heads up.

Frankie Lewis:
Thank you. Yes. I'll have Sarah on the call drop this in the links so you guys can all see it with sound. Basically just some nice music and soothing voice from our video marketer. But you guys got the general sense of how cool this feature is. I'm really excited for more users to start trying this out. Time for our third poll. So as many of you are probably aware, we have automated transcripts and human generated transcripts, and we have different customers that use each for different reasons. Obviously, one is less expensive and one is more accurate, but we were really trying to better understand from our customers when that trade-off happens, when do you need that higher accuracy option and are willing to pay the higher price for it. So I'm going to start this next poll. I'll give 30 seconds here. So you guys can see here that 62% of people on this webinar right now are saying that accuracy is extremely important. This is really valuable information for us. Please feel free to add anything into the chat around why you prefer automated versus human transcripts, or know why the accuracy is so important to you. Whether it's a specific use case or a specific project that it matters more for you. Now to jump into a few deep dives of products that we've been investing in and have the chance to hear directly from the product managers who really brought them to life. First, starting with subtitle accuracy. So improving accuracy of our foreign language subtitles is something that's a top priority for our company. We recognize how important it is to have accurate subtitles in order to effectively expand the reach of content for other markets.

Frankie Lewis:
We've heard that many customers want to share their content with non-English speakers but feel this can only really be done effectively if the subtitles meet the same high quality standard as English captions. We've also heard that often organizations don't have individuals in-house who those foreign languages who can quality check the subtitles. So they need a reliable vendor that will ensure the quality meets their expectations. This is exactly why we're committing to improving subtitle accuracy to help some of those customers needs. Connie, I know you've been working closely on some features specific to our subtitle service. I'd love to hear a little more about that work that you've been doing. To start let's chat about our new Customer Verified Captions feature. At a high level, Connie, can you tell me a little bit about what this feature is and why we built it?

Connie Liu:
So at a high level, Customer Verified Captions is an opt-in account level setting that allows our subtitles customers to review and edit their English deliverable before translation starts. And the reason why we built this is because we've heard from so many of our customers that it is absolutely crucial to them that our subtitle translations are based off of a perfect English file that is up to their standard. Especially since, like Frankie you mentioned, so many of our customers aren't actually fluent in the foreign languages they order. So if there's an issue in the English captions, it's extremely challenging for them to try to fix it into subtitles deliverable. So they would much rather address it before the translation even begins.

Frankie Lewis:
That totally makes sense. I know customers have voiced how challenging it can be that they don't have internal options to review the files. And so they're just kind of hoping that it meets the quality that they need. So having this direct access into being a part of the quality check has been really exciting for a lot of them. How does a customer enable it?

Connie Liu:
So to enable it, it's super simple. Simply go to your settings and in order premises under foreign subtitles settings, select yes for the option where it says, verify English captions before sending to translators.

Frankie Lewis:
Got it. And so once it's enabled on the account and a customer orders a subtitle order, how long do they have to review and edit the English caption file?

Connie Liu:
Customers have 24 hours from when the English file is delivered to verify their captions. And if customers are done reviewing before the end of 24 hours, they could always approve it early and that will kick off the subtitle workflow immediately.

Frankie Lewis:
Right. So that makes sense. So at most there's going to be a delay of 24 hours while the customer has opportunity to approve them. And if they submit it sooner, then it'll just go straight into this translating process. And of course eventually really help the quality check process as well. What has been the initial feedback from customers? I know I personally talked with some that are really excited but would love to hear your thoughts.

Connie Liu:
Initial feedback has been great. Not only has it been a quality improvement for our customers in terms of subtitle quality, but also really a major quality of life improvement for our customers. Because prior to this feature, customers had to find all kinds of workarounds to address this issue, like placing a separate English captain order first and then separately placing their subtitle order. So now they could essentially just combine that, place a subtitle order in one step instead of having to go through such a lengthy and tiring workflow. So customers are very happy to hear that they no longer have to do that.

Frankie Lewis:
That totally makes sense. Well, I'm really eager to see how this continues to be used by our customers and especially what use cases and issues find it especially relevant. I know this feature is actually going live in the coming week or two so we're really excited to what customers know about it. Connie, again, I know you've been working closely on this. Can you tell us a little bit about this feature and why it was a priority for us?

Connie Liu:
So what this feature is, it allows customers to rate their subtitle files for each of the languages that they order. And they have the option to rate it on a five-star scale, as well as offer qualitative feedback if they would like. And the reason why this was a priority for us is because customer feedback is absolutely key to helping us improve our subtitle quality. When customers rate their files, we'll be able to use that data to essentially help us prioritize as well as shape our quality efforts so that we know that what we're actually working on is actually impactful for our customers.

Frankie Lewis:
I know our rating system that we created for our captions and transcripts service lines has been extremely helpful for those customers to feel like they're able to give input on the quality of the work that they're getting back, as well as obviously Rev having a chance to review how the quality is doing at a high level as well. Thank you, Connie. Now, over to Corey to hear about our new meetings app that has personally become a lifesaver for myself as I try to keep track of all information shared in my endless Zoom meetings. Corey, can you tell us a little bit about what Rev Meeting Assistant is and why this was built?

Corey Diamant:
Yeah. Great question. Well, I'm going to take an educated guess and say that most of you are pretty familiar with Rev and the whole world of transcription. So many of you already understand the power of turning the spoken word into the written word. You get more context, you can search through it, splice it, grab quotes. There's endless ways to get more value from your content once it's transcribed. Plus, since so many of us have now gone partially or completely remote, we've got this new treasure trove of content from our virtual meetings. So that's exactly why we built it. We really don't think the Zoom meetings are going to end anytime soon and we want to offer a way to get more from those meetings.

Frankie Lewis:
I know a lot of people are trying to find tools that will improve their virtual meeting experience. And just like you said, they're not going away. How does Rev Meeting Assistant solve some of these problems for customers?

Corey Diamant:
So-

Corey Diamant:
Yeah. So you're all on Zoom for this webinar. So I know you've used Zoom at least once. For those of you who use it often, do you ever finish a day full of meetings with that feeling that there's just one thing you're forgetting? Maybe you told someone you'd take care of something, but can't remember what it was, or no, maybe it's that they told you they'd take care of something. Yeah, that must be it. But when did they say they'd have it by?

Corey Diamant:
All right. Hopefully you're a little more organized than that, but there's just so much that happens during Zoom meetings that it's really hard to keep track of every single thing every single day. That's where Rev Meeting Assistant comes in, your own little assistant to make sure you don't miss anything the first time around. But if you do, to make sure that it's easy to find again later.

Corey Diamant:
And yeah, I'm definitely getting a bit of Zoom fatigue too. But as long as I'm still on Zoom calls, I might as well have peace of mind that I'm getting the most out of my meetings. So I guess in a way, we're offering peace of mind.

Frankie Lewis:
Yeah. Someone like myself who holds customer interviews and internal meetings on Zoom for most of my day, I'm all ears when I hear something that will help me get more out of those meetings.

Frankie Lewis:
Now, before getting into the specific components of the app, can you tell us a little bit about who this is intended for?

Corey Diamant:
Yeah. The short answer is everyone. Well, everyone that uses Zoom. I mean, who doesn't want better access to meeting information? But more specifically, I'd say this app is super useful for anyone who uses Zoom frequently to have important calls.

Corey Diamant:
So weekly family Zoom calls with your crazy uncle Frank, maybe not quite as suited, but daily remote classes as a teacher or student, definitely. This will make it so much easier to keep track of lecture content, understand how your students are engaging or to stay engaged yourself during board meetings.

Corey Diamant:
Or maybe you have eight hours straight of Zoom calls for your job. I think this app is also perfect for team meetings, one-on-one, interviews, sales calls, cross-functional business meetings, you name it. Actually, I think I've changed my mind. I'd love a transcript of all the crazy things uncle Frank says. So I guess you can count that in as a use case too.

Frankie Lewis:
Yeah, it really does seem like Zoom can be used in any setting these days. Like you said, I've as well talked a lot of customers that are using them, whether it's on a sales team or a cross functional meeting, a product team that's holding interviews. Really, the list goes on and on and when you're going in and out of meetings and trying to keep track of who said what and what meeting it was, I can totally see how this would be incredibly valuable there.

Frankie Lewis:
I know this is an evolving product, as many of Rev's products are. Can you tell us a little bit about how it works so far?

Corey Diamant:
Yeah, I guess it's time to actually explain what we built. There are two main aspects of Rev Meeting Assistant, and you can see the first here on screen. During your meetings, you can read along as the app instantly transcribes every word that is said, no delay. Hopefully you already know, but if you don't, I'll say it again. We have the most accurate speech engine, so nobody else will beat us on transcript quality.

Corey Diamant:
But I think the best part of the live transcript is accessibility, enabling deaf and hard of hearing people to have access to Zoom meetings is huge. If that's all this app did, I'd be proud. Luckily for us, research shows that live transcription also improves comprehension, attention, memory, productivity, and more. Personally, I watch all of my TV shows with captions now. It almost feels like something's missing if I don't have the captions on. So why not have that for Zoom meetings too?

Frankie Lewis:
Yeah, I think there's so many pieces there, but I think one thing to highlight is the accessibility piece. I know we've talked with customers within a school district that have found this to be a complete game changer as a tool for students for hard of hearing. It's so much easier for them to follow along with the educational content when it's there in real time.

Frankie Lewis:
So I know how valuable the live transcript is for following along with my meetings. But I also know the meeting history component of this app really makes this product a true meeting assistant. Can you tell us a little bit more about who finds the meeting history useful and what value it brings?

Corey Diamant:
So as you've already found out from the screen here, the second big piece of Rev Meeting Assistant is the meeting history. Again, this is extremely useful for almost anyone. If you've ever been in a Zoom meeting where anything important was said, this is for you. For the record, when I say meetings, I don't just mean business meetings, classes, interviews, trainings, all of those fit into, I only say the word meetings because that's what Zoom calls them.

Corey Diamant:
Anyway. The fact of the matter is that meetings are dense. People talk fast, they go off topic and on rants, they use acronyms and technical terminology. Even with the best memory in the world or superhuman typing and note-taking, you're still bound to miss something from time to time. So let your Rev Meeting Assistant do it for you, every spoken word in your meetings, easy accessible after the fact.

Frankie Lewis:
Yeah, not only making the content accessible after meeting has finished, but also allowing users to stay engaged during their meetings. I know knowing that that transcript will be there for me when I finished my meeting allows me to really stay present and engaged in my meetings.

Frankie Lewis:
How do you and the team plan on improving it?

Corey Diamant:
Yeah. So there's three things we're really focused on improving right now. First we need to save more meeting information, all of the information we can, then we need to add more features that make it as easy as possible to locate exactly what you're trying to find, during or after the meeting. Lastly, we really need to expand the number of things you can do with that information once you've found it.

Frankie Lewis:
It's really exciting to see how this continues to evolve. As of this week, this new product is in customer beta. So we're really excited to get customers trying it out and giving us feedback as the product continues to develop. We're going to share the link in the chat now, that will be for you to set up, you'll authentic your Zoom account, and then you can start trying it out.

Frankie Lewis:
You'll see, once you open it up, that there's an option to give feedback. Please give us feedback once you start trying it out. We're really eager to hear how people are using it and how things are going, what they would like to see, as Corey said, this is continuing to evolve.

Frankie Lewis:
Lastly, Corey, I know you gave us a little sense of what's coming next, but can you give us a sneak peek of what the team plans to build next for Rev Meeting Assistant?

Corey Diamant:
Of course. Yeah, my last answer was a little vague so I can give some more specifics. In terms of what I mentioned of capturing more meeting information, we're starting with the basics of meeting audio, participant video, and screen sharing, if that happened. We're also investigating things like when people leave and join the meeting, chat messages, how long each person is talking for and other things like that.

Corey Diamant:
Of course, once you have that information, you need to be able to sort through it. So we're really excited to start building a robust search and filter feature. Imagine those times where you know Johnny said something about revenue numbers and it was like a week ago, but you just can't for the life of you remember what the numbers exactly were, or even which meeting it was in. Of course, you didn't write it down because you didn't think it was all that important at the time. Well, it should be as easy as searching for keyword, revenue, by the speaker, Johnny and filter by the past week. So we'll be working on that feature soon.

Corey Diamant:
Okay. You just found the quote from Johnny. Now what? What do you do with it? Well, the first thing we're building is sharing. So telling your other coworker about what he said is good and all, but if you could share all or part of the meeting, now your coworker can get the full context of where that quote came from. So capture more meeting information, robust search to find it, and then sharing to make sure the information gets where it needs to go.

Corey Diamant:
Before I finish up, I'll let you in on a little product manager secret, which Frankie already alluded to. I just mentioned some things I think we should build next, but all of you, our users and customers, are really who decides what we build next. We're only going to build it if you find it useful. So as Frankie said, start using the app, let us know what works and what doesn't. Let us know what you think we should build next. All right, Frankie, back to you.

Frankie Lewis:
Thanks, Corey, and thank you all. We're really excited to see how powerful this tool can really become with all the feedback that we get.

Frankie Lewis:
So before we wrap up, we're going to give you guys a quick look into what's on the horizon. We have some really cool things coming up later this year, and I want to give you guys some visibility. So to start it off, similar to what I was talking about earlier with global speech-to-text needs, really continuing to come up consistently in our conversations with customers. In addition to our global voice recognition launch, which was on Rev AI side, we also have human Spanish transcription coming out soon.

Frankie Lewis:
We're really excited to launch Rev's first non-English human transcription service, something we've heard from customers over and over across all industries as something that they really need. We're currently launching a pilot solution for customers to order transcripts for audio or video files in Spanish. So whether any of the key use cases that you use are human transcription, whether it's gathering insights from meetings or calls or expediting editing processes and creating the agent content, you can now do this with Spanish audio and video files as well.

Frankie Lewis:
If you're interested in being part of the pilot program, please email us at spanish-pilot@rev.com. We'll be dropping that in the Zoom chat link now and feel free to email us there.

Frankie Lewis:
Okay. Time for one last poll. I will start it here. Now that we've talked about a few of our speech-to-text features that support our customers who are expanding to global or non-English speaking markets, we'd love to hear how important foreign language transcription is for you and your team. How much is your team thinking about going global and where can we fill some of those gaps?

Frankie Lewis:
I'll give a few more seconds. Awesome. So this is really helpful for us to see. Obviously we're happy to see that it's important for a lot of you as we're starting to build this new service, but if you want to add anything else in the chat about how you use foreign language transcription, we'd love to hear it. We really appreciate you guys giving this feedback. So for many of our Rev Pro customers who have large teams with many members using Rev, we're really excited to announce a really large ongoing initiative called Workspaces. This is going to be a multi-phased project. So it will go on for quite a few months. The first phase will validate the new file management features that allow these pro customers to organize files into workspaces. Think of Workspaces as shared file libraries that can be organized by projects or departments and the authorized users of these workspaces can collaborate with their team to really edit, share files, place new orders, and then update project status. Both large and small teams benefit from using this when they have either multiple departments, teams, or projects with unique budgets or billing needs as well as projects with deadlines, where they want to monitor the progress and go to one place to see visibility into it.

Frankie Lewis:
It's also useful for individual teams that only need visibility into what they're working on and it's not relevant what some of the other teammates are working on. We're really excited to see how this increases team productivity and saves customers time by providing access to all files through one account, as well as continuing to support unique file access and billing needs for all of the customers that fit this Rev Pro customer level.

Frankie Lewis:
Please stay tuned as this large project continues to evolve. It's really inevitably going to lay the foundation for more account management improvements. If you are a Rev Pro customer or meet that threshold that I mentioned earlier and would like early access, please email us at workspaces@rev.com. We will drop that email in the chat as well. We're really excited to get more customers into this pilot program.

Frankie Lewis:
Lastly, our speech team that's working on our Rev AI side of things wants to not only be a leader in speech recognition, but also for cutting edge research and tooling. They're creating open source tools and resources to make it easier for developers to test and build. Remember how I mentioned the word error rate earlier in the webinar? Well, now we're creating a tool to make word error rate testing easier.

Frankie Lewis:
After looking at the limitations ...

Frankie Lewis:
... easier. After looking at the limitations of some of the open source alignment tools on the market, our speech team built our own when we got into the ASR business two years ago. The existing tools were often slow or computationally heavy and hard to use for long texts, which most of our customers are using. So when running word-error-tests, you need to align a perfect transcript against the near perfect transcript to count up the errors, see what the difference is between the two. And this tool that we've created will be able to help you do just that. It's completely free to use, and we'll make it easy for our customers to identify the word-error-rate of names or numbers, or do any kind of internal testing, which many of our customers do. You can check it out on our public GitHub repository, which we will drop the link in the Zoom chat now.

Frankie Lewis:
And as part of this effort to create helpful tools for our customers, the Rev AI team is also really excited to release our first public dataset on GitHub. We found that most data sets are at least five years old and don't feature a variety of voices or jargon or sound quality, and the types of audio that our customers would expect us to perform well on. So we built our own and are sharing to increase innovation in this space. We really look forward to seeing how useful these tools are for many of our Rev AI customers as they expand their efforts. So I know that was a ton of information. I know some questions have already come in. Please submit any other questions that came up during the webinar and we'll get to as many as we can. And thank you again for sticking around and listening to all this content. Stop sharing my screen so I can see.

Frankie Lewis:
Okay. So first question, "Please describe your plans for Japanese language transcription. My church is a mixed Japanese-American elderly audience." So right now, that it's not currently on our roadmap, though it is always important for us to hear whether there's a need for that. So definitely thank you for sharing and I will share it with our product team. For now, the focus would just be on Spanish transcription, though I'm sure it will continue to evolve in the future. Will burned in captions on past orders match edits made in the caption editor? So the most recent caption file that you have placed, that is going to be the one that you'll be able to burn the captions into your video. So if you've recently made edits after you've placed your caption order, then they're only going to show in the burned in caption if the caption order comes after those edits.

Frankie Lewis:
Connie, would you like to take this one? "I love the new ability to review English captions before they are translated, although I need more than 24 hours. Is there a way to indicate that I have finished proofreading before translation?"

Connie Liu:
Yeah. This is only one of the pieces of feedback that we've heard from a number of customers as well in terms of needing different amounts of time to actually verify their captions. So a potential future improvement that we are definitely considering is giving customers the ability to configure the amount of time that they have to actually verify English captions.

Frankie Lewis:
Someone also asked, "Is Rev Pro the same as Rev Enterprise or something different?" It is the same. So if you are one of our enterprise customers that's been working with the sales team or has a customer success manager, then you meet that you're in the Rev Pro bucket, so you'd be eligible for some of these features that I mentioned. Cory, would you like to take this one? "Are you using AI for closed captioning for this webinar or a live captioner? The time lag is too long."

Corey Diamant:
Yeah. So this webinar is using Rev Live Captions for Zoom, and it is an AI captioning, not human. And there is a time lag, which we've heard a lot from customers. And I totally agree, it's a little bit too delayed. The reason for that is that the AI is gathering context for what happens next. So based on what I say next, it'll fix up the previous sentence. So we wait for that to be perfect before posting it. However, as I demoed the Rev meeting assistant, which is a new application, that one shows up instantly. So it'll go and fix the punctuation and words after it gets more context, but it'll display it immediately so you can read right along with the speech.

Frankie Lewis:
I see there's quite a few questions related to our selects feature. It does work with Final Cut Pro. Right now, it's a few more steps than Adobe Premiere, but I do have information that I've shared with some of our beta customers that have been using that. So I'm happy to share that with any of you that are interested. I need to double check with our team about Vegas Pro. I'm not sure about that one, but the way it was built was in line to fit as many of these programs as possible. And then what is the cost associated with EDL? Currently, there is no cost. It may not be free forever, but we would love to get as many customers using it and giving feedback and we'll continue to improve the feature and then potentially there'll be a charge for it down the road. As far as submitting feedback for the EDL feature, we'll reach out to customers once we get some more usage, both with a survey and potential interviews.

Frankie Lewis:
Just to get feedback, we did it with our beta users and it was super helpful to hear the different workflows and what was working well and what wasn't. So for now just start using it. We'll be able to see that you're using it and then we'll reach out to you. Is the AI different from the auto-generated transcription? So our AI is what runs our engine. Our engine is what produces the auto-generated transcripts. So Rev AI is the machine that's running into our automated machine-generated transcripts that you can access on Rev.com. So when I was asking about accuracy, that's that same machine-generated transcription. Someone asked for info on the EDL system. It should be in the chat. There's a link to a blog where you can provide access or you can request access. Corey, would you like to take the price difference between AI and human transcriptions?

Corey Diamant:
Sure. The price is both per minute on those files. For AI generated transcripts, it is 25 cents per minute, and for human transcripts, it is a $1.25 per minute.

Frankie Lewis:
And then, wondering if people need both human for more current content and ASR for older archives. We definitely have customers that use both. We also have had customers that maybe they're doing a research project and they have a bunch of interviews that they want to analyze. So they'll submit them for our automated option, start reviewing the responses and then submit it for human transcription to kind of level up that accuracy that they can then use in a final deliverable. Corey, would you like to take this one? "I tried the meeting caption feature. Am I correct that it takes over the ability to stream the meeting to another service?

Corey Diamant:
Yeah. That is definitely a downside with the live streaming on Zoom is that it only offers the ability to stream out to one service. So that is correct that if you're using Rev Live Captions, it's either that or out to Facebook or another use. We are investigating another option that would free up the live streaming service to be used for something else. So if that's something that's valuable to you, definitely write into us and we'll factor that in.

Frankie Lewis:
Another one for you, Corey, "Is the note taker option available for the platforms other than Zoom like Microsoft Teams or Zencastr?"

Corey Diamant:
At the moment, Rev meeting assistant is only available for Zoom as is Rev Live Captions. We definitely would love to be able to expand more, and again, it's all up to you all. So please write it and let us know if there's other meeting video providers that you use that you'd like to be involved with Rev meeting assistant and we'll definitely factor that in and see if it's worthwhile to build for other platforms.

Frankie Lewis:
And Corey, another one for you, "How does live transcription of a meeting discern the who of what has been heard, different voices?"

Corey Diamant:
Yeah. So that's something we're working on right now is speaker labels for who's saying what in the meetings. The method of getting that information is by each speaker's audio stream within the Zoom meeting. So you can see my box has a little yellow around it. It knows that I'm talking and we can grab the audio streams from each different participant and assign exactly what they say to their speaker.

Frankie Lewis:
Corey, another one for you, "Is the meeting assistant made known to all in the meeting like recording a meeting is? Concerns for transparency with all in the meeting if transcripts are being taken."

Corey Diamant:
Yeah. That's definitely something we're also concerned about is making sure that we're fully compliant with, I mean, all of the laws, but also just morally people understanding if they're being recorded. So yes, for Rev meeting assistant, we're going to let everyone know that the meeting is being recorded and transcribed and give them access if they're willing or give them the option to opt out of that meeting.

Frankie Lewis:
Let's see. Corey, another one for you, "Are Rev assistant captions sharable during a meeting with all participants?"

Corey Diamant:
Yeah. So this app is user level. Anyone can use it and this transcript will be generated, and anyone else who's in that meeting can read along with the same transcript.

Frankie Lewis:
What is the turnaround time for human transcriptions? 24 hours is our turnaround time, though often transcripts will be turned around within 12 hours. I know we're coming up on time. Connie or Corey, were there any other questions that you wanted to touch on?

Connie Liu:
I see that there are a couple of questions relating to people having subtitle language requests. I'm going to send in the chat a forum where customers could submit these requests and that will definitely help us understand where the demand is and how much demand there is for specific languages.

Frankie Lewis:
Awesome. Great. Well, thank you guys again for hanging around and listening to all this, as well as asking all these questions. There are some really great questions in here and we hope we at least handled most of them. If you have any other questions, please feel free to reach out to any of us and check out any of those things we dropped in the Zoom chat. We're really excited for you guys to start trying out some of these new features and then providing us with feedback as you do. But thank you again and hope you have a great rest of your week.